Managing Director of Operations

Position Overview: Pettinelli Financial Partners is currently seeking an experienced operations and practice leader. This role is charged with overseeing and coordinating the firm’s day-to-day operations, client service, human resources, training and client reporting systems and processes. The position will play a critical role in helping shape and guide the future growth and development of the firm. In addition, this role will be responsible for assuring the firm is meeting service commitments to clients, employees and owners in a manner that is efficient, economical, motivating and compliant with all applicable policies and regulations.

Pettinelli Financial Partners is a boutique financial investment firm built on a foundation of trust, integrity, and client-focused service. With a commitment to honesty, hard work, empathy, discipline, respectfulness, professionalism, and the Golden Rule, we strive to deliver tailored financial strategies that empower our clients to achieve their goals. Our firm prides itself on fostering long-term relationships through personalized service, a disciplined approach to wealth management, and an unwavering dedication to doing what is right for our clients. If you are passionate about delivering excellence and working in a collaborative, values-driven environment, Pettinelli Financial Partners may be the perfect place for you to grow your career.

Duties & Responsibilities:

Strategic Management

• In conjunction with the CEO, develop the ongoing business plan that implements the vision and strategic direction of the firm, including long range capacity planning. Partner with the CEO in setting the tone of the firm.

• Develop the organization and proactively supervise, manage and lead team members on a day-to-day basis; manage, train and develop team members.

• Work with CEO to ensure maximum and efficient use of the firm’s technology resources.
• Advise, counsel, and empower managing partners and department leaders, providing clarity and reassurance in management meetings.

Duties & Responsibilities:

Operations & Administration

• Oversee the daily activities of the Operations Team and ensure there is a proper support structure for servicing clients. Serve as liaison between Operations Team and Advisors: conduct regular meetings with Advisors to keep them informed on firm operations and issues, and review/discuss any proposed changes to operations.
• Supervise and develop the Operations Team members; train new and existing Operations Team members as needed.
• Develop and manage policies and procedures and audit processes; automate and update workflow systems; identify ways to improve processes and workflow systems to promote efficiency and productivity on the Operations Team..

Talent Management

Recruiting and Hiring

• Collaborate with firm leaders to refine roles and identify staffing needs.
• Work with Recruiting team and Director of Administration to maintain robust and targeted recruiting program.
• Build strong peer-level relationships with managers that are responsible for team member development.

Firm Culture

• Make the firm a great place to work. Promote an environment and business strategy that creates a deep sense of engagement and shared mission in all employees.
• Develop and plan team and skill building events that promote firm culture and camaraderie.
• Promote a culture of collaboration by providing resources and coaching for meeting facilitation and cross-functional communication.

Performance Management

• Work with managers to develop clear outcomes and expectations of each role.
• Promote a “strengths-based” approach to employee development. Ensure the right people are in the right roles.
• Build a model of accountability throughout the organization through clear goals and objectives on the firm, team and individual level.
• Develop a meaningful and efficient feedback and review process. Train and support managers. Manage feedback and assessment tools to gain maximum benefit.
• Collaborate with management team and regional directors to develop simple, clear, competitive and effective compensation plans.

Qualifications

• Strong and relevant academic credentials: undergraduate bachelor’s in finance, economics or related academic discipline, MBA preferred or advanced management program relevant to the advisory industry.
• Minimum of 7 years of business management experience including strategic planning and management of teams in the financial services industry. Experience working in an independent advisory firm is preferred..
• Proven project management skills and experience utilizing project management software programs. Familiarity and experience utilizing EOS preferred.
• Strong understanding of employment law and complex problem resolution.
• Experience coaching, counseling & individuals and teams. Proven track record of mentoring next generation of leaders.
• Proficiency in Microsoft Office; experience with various financial planning, CRM, portfolio management and document management software.

Other Skills & Experience

• A strong organizational leader, solid strategic thinker, creative problem solver and competent decision maker. Personally, and professionally committed to the firm’s ongoing growth and improvement.
• Demonstrate exceptional executive presence and strong emotional intelligence to manage complex social dynamics, resolve conflicts, and build robust relationships.
• High level of integrity and sound judgment.
• Goal-oriented and task-driven. Demonstrated leadership and management abilities to oversee the firm on a day-to-day basis by proactively driving execution, enhancing productivity and delivering bottom line results.
• Skilled at managing internal/external teams of professionals and influencing them to achieve goals/objectives.
• Continuously exhibits personal integrity and professional initiative.
• Reliable, follows through on commitments, does not shrink from new challenges.
• Excellent organizational skills with the ability to successfully manage priorities.
• Demonstrates a commitment to accuracy by delivering high quality work.
• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills.
• Collaborative and able to work effectively with others. Ability to build rapport with others quickly.
• Creative, and forward thinker.
• Flexible team player who is highly adaptable to change and open to new ideas.
• Demonstrated ability to work successfully in an entrepreneurial, small company environment.
• Uphold firm’s purpose, vision and values.